Complete Contact Centre

All the solutions you'll ever need, from initial contact to call resolution.​

Quick Implementation

All-in-One Solution

Security

The Ultimate Package​

Choose from these solutions and combine them as you see fit, or get the entire package and solve every need for your contact centre with a fully integrated system that takes calls and processes payments in a seamless manner. ​

Project a stable and credible image by providing a 13/1300/1800 number that your customers can contact you through.  Be more accessible and improve your customer experience.

Allow your customers to call you from anywhere, day or night using an automated system running 24/7 with the ability to process millions of transactions at a time.

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Process phone payments securely without compromising on customer experience. All card data remains in our PCI DSS compliant system, reducing scope and protecting customers from card fraud.

Send your customers a secure link via email or SMS leading them to a hosted payment page where they can pay using any device with flexible options including Apple Pay. Monitor the payment process in real time or after.

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Premier Contact Point

Premier Contact Point is a cloud customer contact centre solution which assists you to communicate with your customers via inbound and outbound phone calls, email, SMS or web chat. No matter where your staff are located, they’ll be able to provide the highest levels of consistent, informed service to your customers. Phone payments can be processed smoothly using our integrated PCI DSS compliant payment solutions.

Improve your Customer Contact

Our cloud Customer Contact Centre solution will take care of your contact centre needs from end-to-end with a fully-featured multichannel solution.

Self Service

Customers can serve themselves with intelligent options through Visual IVR or speech, to check on order statuses, account balances, service requests and much more.

Quick Resolution

Resolve customer queries on the first call by connecting them to the right agent the first time using intelligent call queuing and routing.

Simple Training

Train agents easily and quickly with an intuitive, simple-to-use interface, ensuring happier and more productive staff.

Blended Interactions

Increase the productivity of your agents by allowing them to seamlessly transition between inbound and outbound phone calls, email, SMS and web chat from a single unified agent desktop.

Security & Quality

Record all interactions for quality or compliance purposes and access them from a secure site using powerful and intuitive search tools. Quality scorecards will help provide vital feedback to your staff.

Visibility & Management

Manage all interactions using a single administration portal. View real-time and historical snapshots of your contact centre and staff performance.

Secure your contact centre now
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